Privacy Policy

Brand Grow Agency ("we", "us") operates PlanGrid to help creators plan Instagram content, preview their profile grid, and connect with brand campaigns. This Privacy Policy explains what information we collect, how we use it, and your choices.

By using PlanGrid, you agree to the practices described here. If you do not agree, please do not use the service.

We may collect the following categories of information:

• Account details such as name, email address, and login credentials.
• Creator profile and onboarding data including social metrics, portfolio uploads, rates, and preferences.
• Usage data such as pages visited, device type, browser, and approximate location derived from IP address.
• Communications you send us via contact forms or email.
• Files you upload (profile photos, portfolio images, PDFs) stored on our hosting providers.

We use collected information to:

• Provide and improve the PlanGrid platform.
• Generate media kits and PDF exports from your profile data.
• Send transactional emails (welcome messages, profile updates, campaign invites).
• Match creators with brand campaigns through Brand Grow Agency workflows.
• Respond to support and contact requests.
• Monitor security, prevent abuse, and comply with legal obligations.

We do not sell your personal information. We may share data with service providers who help us operate the platform (hosting, database, email delivery, file storage, analytics) under contractual safeguards.

Completed creator profiles may be shared with brands and agency partners for campaign evaluation when you use our services or accept campaign invitations.

We may disclose information if required by law or to protect the rights and safety of users and the public.

We retain account and profile data while your account is active and as needed to provide the service. You may request deletion of your account data by contacting us.

Some records may be kept longer where required for legal, security, or backup purposes.

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

To exercise these rights, contact us at contact@brandgrowagency.com. We will respond within a reasonable timeframe.

We use industry-standard measures to protect data in transit and at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

PlanGrid is not directed at children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided us data.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use after updates constitutes acceptance.

For privacy questions or requests, email contact@brandgrowagency.com or use our contact form at https://content-planner.brandgrowagency.com/contact.